The “NEW” online banking web sites are absolutely shocking, and as customers we can’t complain electronically!

They offer all services on line – BUT – you can’t talk to them!

Think I’ll be moving all my doe very very soon…

WORST CHANGE EVER MADE! it’s no longer a 1 page view of all you’re accounts.

The point is I asked them clearly if they do such charges when I receive money from other banks and they said NO!! This is so ridiculous.

I got married and needed to change my surname on my account info. I walked in to the brunch, submitted all my required docs and there you go 3 week later I received my new debit card and a cheque book, and my surname had been changed in Internet Banking. But I haven’t received credit card. After waiting for another 2 weeks I called their Credit card help-line and response was to call the brunch where I submitted my docs and ask them to fax the docs and the appropriate fax number was given.

To get the number of the brunch I had to call to the general cust.serv.number and to explain the situation. She held me on the line for another 20 minutes and revealed me the truth saying that she could not reach the brunch, please here is the number, call yourself.

I called the brunch myself. After 5 or 6 times of redialing at last someone picked up the phone. I explained the whole story and can you guess what was the answer? The lady on 399 Oxford Street, London brunch, tells me: “we have nothing to do with credit card department, I am afraid you will have to send your documents yourself”. Ha-ha! This does not happen even in my country which belong to so called Emerging Markets countries. I said that the system should be centralised, when I applied first the brunch manager did everything for me and I am not gonna submit any docs. The polite lady from LLoyds TSB just hung up the phone. Shocking behavior from the British bankers.

I called again and asked who I was speaking to. Well, I am not far-east asian, so my English accent i pretty clear, but the answer I received was she did not understand what I was asking and talking about. This is already racism or say it softer nationalism. After I got her name and surname after all I explained her why her name was needed because I was planning to complain and writing down all name who I had to deal with. After this explanation my accent became VERY clear to her :))) and sweet Emma solved all my problems.

I know retail banking is usually ppl of no education, some of them have not done even A-levels. But this is just over any limit!

Dear Mr Westcott,

Thanks for your email about our Travel Insurance Dangerous Activities List on our website.

If you have any questions about the activities on this list, you need to call our Travel Insurance department on 0800 072 3321. They will be able to tell you more about this.

If there’s anything else we can help you with, please let us know. Alternatively, to obtain an instant answer, why not try using our Online
Help Centre at http://lloydstsb.creativevirtual.com/LloydsTSB/. It answers over 90% of customers’ questions.

Many thanks

xxxxxx xxxxxxx
Email Support
Lloyds TSB

So there you go. If you get an email saying “Your website appears to imply that your product sucks ass. Surely that can’t be right?” then the correct response is “Please phone us up to find out whether our product sucks ass or not”. Well done again, Lloyds TSB.